Our agreed Transit Times are not guaranteed due to unforeseen circumstances from the airlines or the
Shipping Lines, these are purely beyond our control and subject to customs clearance / examinations at
destinations. We will communicate to customers appropriately on the status and progress of their
If Shipments / cargos are delayed due to circumstances beyond our control from the Shipping Line / Airline,
Bunsoy Services Ltd can not be held responsible nor liable for any loss or inconveniences suffers by the
customer as a result of the delay.
For Airfreights, we require full payment before Cargos can be forwarded for Export unless customers have
been given 30days Invoice settlement arrangement.
For Sea Freight / Container shipments, we require initial deposit of minimum of 40% of the total charges to
secure bookings for customers, once deposit has been paid, customers have up to 7days before the
loading date to cancel within UK .
Once a deposit has been paid to us, for late cancellations or cancellations that are less than 7days before
the loading date, the initial deposit will be lost or reduced and calculated against administrative, packaging,
handling , loading or unloading, storage and any other charges
Customer / Shipper notes that all goods will be checked weighed and measured at our depot and again by
the airline/shipping line. Should cargo weigh or volume to more than original declared, then additional
charges must be paid by the customer /shipper prior to departure / arrival, we will send customer / shipper
an alert to confirm if they want to proceed or not
The Customer / Shipper states that they hereby confirm that they are the shipper of goods and is a true
description of their consignment.
Shipper/customer confirms that they have received, read and completed the Prohibited Items Guide and
confirm there is no Dangerous/Hazardous goods within their shipment.
Customer / Shipper confirms that none of their Cargo originates from terrorism and meant for terrorism
Bunsoy Services Ltd will ensured that goods are packaged and handled in a professional and utmost care
to ensure that goods are safe from our Warehouse to the Airline / Shipping Line but Customers / Shipper is
advised to make provisions for their insurance as Bunsoy Services Ltd will not be liable for loss/damage to
Shipper / Customer is aware that if their shipment is not insured, then if cargo is lost or damaged they
are unable to make a claim and accept that Bunsoy Services Ltd will not accept any liability for loss or
damage to their goods.
For Door to Port international shipments, Customer /shipper is aware that on arrival there will be
destination charges to pay, such as Customs Clearance, Import Duties and Tax, Storage, examination ,
quarantine cost etc
For Door to Warehouse collection international shipments, customers must collect their loads within 7days
to avoid storage charges, if goods are not collected within 30 days, we will reserve the right to dispose the
goods without prior notice
If customers don’t have storage /warehousing arrangement with us, We reserve the right to charge storage
for the goods, we will send reminders to customers regularly through communication media on their
storage charges. We will then give customers up to 90days to collect their goods, if they fail to collect the
goods we will dispose off their goods after 90days, any storage charges accrued will be paid by the
customer as well before goods can be released within the 90days period.
For Vehicle delivery to Port, customer / shipper is aware of the maximum gross weight, as we will not be
held liable or responsible if delivery is refused by the Shipping Line, all the recovery vehicle /truck cost for a
return journey will be transferred to the customer accordingly.